Refunds & Cancellations

All our products have a 7-Day Money Back Guarantee.

Items can be returned for a refund or can be exchanged, within 7 days from the date of delivery.

 

Simply use this form to raise a return request & you are all set.

Requirements for Returns:

  • Must include a valid original purchase order number from mangomask.com

  • Returned products must be in their original packaging without any missing contents.

  • Return shipping is at buyer's cost unless stated otherwise by our support team.

  • Refunds are initiated only after the returned product is received by mangomask.com
Payment Method Refund Method Refund Time-frame
Credit Card / Debit Card

Credit Card / Debit Card

(Credited to the same card used for payment)

3-5 business days
Net Banking Net Banking Account (Credited to Bank Account) 3-5 business days
Cash on Delivery Credited to PAYTM Account 3-5 business days

 

*Recommended: We suggest customers to use a shipping service that has a tracking number on returned packages to ensure your return is received. Mangomask is not liable for lost or stolen return packages during transit / delivery.

*Mangomask doesn't accept returns for Personalized or Customized products.

 

Returns
Our policy lasts 7 days. If 7 days have gone since you received your items, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in 3 business days, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mangomask.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mangomask.com and send your item to: PLOT 94, ROAD 72, JUBILEE HILLS HYDERABAD Telangana IN 500096.

Shipping and Delivery
Mangomask.com fulfills all the confirmed orders within 3 business days and are shipped using standard shipping. The delivery time is 3 - 7 business days.

Cancellation Policy
Cancellations are allowed before the products are shipped which is 3 business days. If you don't cancel the order before its shipped, You may return the item once its received.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Returns
To return your product, you should mail your product to: PLOT 94, ROAD 72, JUBILEE HILLS HYDERABAD Telangana IN 500096

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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